June 23, 2024

3 Tips for Communicating With Your Online Faculty and Staff

Earning a degree online requires self-discipline, time management skills, and a fundamental knowledge of internet technologies. In this day and age, virtually everyone is online, accomplishing things from the palm of their hand they never thought possible. Still, as a student, interacting with and understanding how best to communicate with Columbia Southern University’s faculty and staff can take some getting used to.

As a student, you may interact with many people: admissions counselors, academic advisors, career development counselors, financial aid advisors, and of course, faculty members. Knowing how best to address any concerns or questions you may have in order to get the information you need is key to your success as a virtual learner.

Timeliness is Key
Timeliness is a great place to start. Many inquiries you make are going to be time-sensitive, either because of a due date in a course or to ensure your plans stay on track. Reaching out to someone and giving them ample time to respond is not only polite, it will keep your stress level down as well. Additionally, timeliness helps to provide context. The sooner you ask a question, the easier it will be for someone to answer it.

Ask Specific Questions
When corresponding with faculty and staff online, provide as many details as possible. Ask specific questions and include all of the relevant information within your request, even if it seems insignificant. Because much of the correspondence is done via email, providing as much information up front reduces the time spent chasing down supporting materials later on.

Professionalism Saves Time
Because it is difficult to ascertain tone via text, email or chat, keeping your written correspondences professional and prompt will allow the reader to better understand the purpose of your email and get to the solution you need quickly. Plus, simple phrases like “please” and “thank you” go a long way, especially when interacting virtually.

Everyone at CSU is here to make your education an enjoyable and rewardable experience. We enjoy hearing from our students and want to help in any way possible.

Disclaimer: These testimonials may not reflect the experience of all CSU students.
Multiple factors, including prior experience, geography, and degree field, affect career outcomes.
CSU does not guarantee a job, promotion, salary increase, eligibility for a position, or other career growth.