September 29, 2023

Policy Update: Incomplete Course Policy-Term Programs

Please note that CSU’s policy regarding incomplete courses in term programs will be effective Feb. 5,2014 and will be updated in the CSU Student Handbook.

Students requesting additional time, in excess of the prescribed enrollment period, to successfully complete coursework may apply for an Incomplete. Requests for an Incomplete should be the exception during a student’s tenure; academic progress throughout coursework is expected as it promotes student success. Should circumstances prevent regular, on-time course completion, within the term period, students meeting outlined criteria have the option to request an Incomplete or withdraw from the course. Academic and financial consequences should be noted when withdrawing from a course beyond the first week of the term period. Prior to submitting the withdrawal request, students are advised to review the Course Drop/Withdrawal Policy; in addition, academic advisement should be sought.

The following are important facts concerning an Incomplete:

  • An Incomplete may be granted in accordance with the following matrix:

Additional Time Allotment



Undergraduate Level

Graduate Level

45 Days

Course grade average of 60 percent Course grade average of 70 percent


Students cannot have a grade of “I” from a previous term
Request for an Incomplete is to be submitted on or before the end date of the course, and only during weeks six, seven, or eight
  • Students may only be approved for one (1) 45-day Incomplete per course.
  • Students approved for an Incomplete forfeit the option to withdraw from the course, under the Course Drop/Withdrawal Policy; however, students may refer to the Withdrawal for Special Circumstances Policy should extenuating circumstances prevent course completion with an existing Incomplete. All requests are subject to approval by the course professor
  • Students approved for an Incomplete must submit assignments for Units 6, 7, or 8 per the Unofficial Withdrawal Policy; failure to do so will result in a grade of “WF’ as the final course grade.
  • Students approved for an Incomplete will receive a course grade of “I” which may affect future course enrollments, Satisfactory Academic Progress hours attempted and Federal Student Aid (FSA) eligibility.
  • Assignments not completed at the conclusion of the Incomplete period will be assigned a grade of zero (0); the final course grade is calculated utilizing the weighted score assigned to each course assignment, as indicated in the course syllabus. The final course grade replaces the grade of “I”.
  • Fees associated with an Incomplete are non-refundable.
  • A plan to complete outstanding course assignments must be presented by the  student at the time of the request and followed. Assignment due dates are required; if more than one assignment remains at the time of the request, each assignment due date should be spaced one week apart in order to ensure successful completion.

The following qualifications have been established to apply for an Incomplete:

  • Students are required to formally request an Incomplete through submittal of the Incomplete Course Request form.
  • Successful course progress at the time of the request is required.  Students unable to meet the revised      assignment due dates must contact their professor for late submission approval.
  • Students should submit valid justification as to why the course could not be completed on schedule.  Supporting documentation may be requested by the University.

Students who meet qualification criteria must submit an Incomplete Course Request Form through the myCSU Student Portal. Students are expected to set realistic goals and timelines to complete outstanding course assignments. The approval process may take up to three (3) business days. Students will be notified of the status of the request via email; the correspondence will denote approval or denial. Students who are unable to complete their course due to an extenuating life circumstance, may choose to review the Incomplete for Special Circumstances Policy.