September 21, 2023
Dave Carroll - United Breaks Guitars

Customer service advocate offers advice

CSU conducted a customer service workshop on examining internal and external customer service. One of the guest speakers was Dave Carroll, a noted musician and customer service advocate.

Carroll is well-know for his “United Breaks Guitars” video and book. Carroll shared how his encounter with a major corporation lead to a media frenzy and impacted the music industry, customer service and social media.