CSU is committed to providing high quality educational and related services for students, and encourages students to say where there is cause for concern in academic and non-academic matters. Thus, CSU has made changes to its complaint and grievance policy for the student body.
To read more about the policy, please visit here
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I feel that this decision to have a way to make grievance heard by the persons who feel that they have been wronged to the person who have wronged them gives the student a voice. Also, it allows the student to feel that their grievance is being taken serious. Many times the student just wants to be heard, and know that they are being heard; and their grievance is not just brushed off, or swept under a rug.
There were many times during my online college experience I felt like throwing up my hands, and giving up; but because of having wonderful Student Advisors my concerns were treated with dignity and respect. I continued to remind myself that when I first begin CSU the school’s administrators were taking on a new challenge when implementing Financial Aid Students and the kinks had to be worked out. Now that I have completed my goal with CSU I can say that I am proud to be an alumni and CSU is my Alma mater. I found my college experience to be so great that I recommended my husband to follow my footprints.